Tucoe Business GDPR privacy policy

From the 25 May 2018 organisations, including ours, who control and process personal data must comply with new EU legislation known as the General Data Protection Regulation or GDPR.

The rules contained within the GDPR replace those within the Data Protection Act 1998 offering enhanced rights and security to individuals and placing obligations on those who control and process that data to do so lawfully and securely.

When we use your personal data we are regulated under the GDPR which applies across the European Union (including in the United Kingdom) and we are responsible as ‘data processor’ of that personal data for the purposes of the GDPR.

This privacy policy sets out how The Utility Centre of Excellence Ltd uses and protects any information that you give
Tucoe when you use this website.

    Tucoe is committed to ensuring that your privacy is protected. Should we ask you to provide
    certain information by which you can be identified when using this website, then you can be
    assured that it will only be used in accordance with this privacy statement.

    Tucoe may change this policy from time to time by updating this page. You should check this
    page from time to time to ensure that you are happy with any changes.
    This policy is effective from 25/05/2018.

     

    The utility Centre of Excellence Ltd is committed to the protection of your data at all times and follows GDPR Regulation
    on:-

    As a registered company in England, Company number 10615759; we ensure that all of our Employees and Third party data processors are aware of the following THE UTILITY CENTRE OF EXCELLENCE LTD policies and procedures.

    • Privacy policies
    • Data protection policies
    • Data retention policies
    • Data security policies
    • System use procedures
    • Data processor contracts
    • Data sharing agreements

    What is GDPR?

    At its core, GDPR is a new set of rules designed to give EU citizens more control over their personal data. It aims to simplify the regulatory environment for business so both citizens and businesses in the European Union can fully benefit from the digital economy.

    The reforms are designed to reflect the world we're living in now, and brings laws and obligations - including those around personal data, privacy and consent - across Europe up to speed for the internet-connected age.

    The Utility Centre of Excellence ("TUCOE") is committed to protecting and respecting your privacy.

    This policy (together with our terms of use and any other documents referred to therein) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

    For collecting data covered by The General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) the Data Controller is Robert Engeham.

    Who Are Third Party Data Processors?

    A third party data processor is defined under GDPR as, “a natural or legal person or organisation which processes personal data on behalf of a controller.” This essentially means any third party who processes personal data on your behalf. This could include cloud services, mailing houses, hosting companies and any other organisation whereby you share personal data as part of your business operations or as part of any projects you may be running.

    Information we may collect from you

    We may collect and process the following data about you:

    • Information that you provide by filling in an enquiry form on our site. We will use this information to send answers to your enquiries only. We may also ask for further information if you are reporting problems with our website. This will be stored: on our email system. You have the right to withdraw consent at any time by asking us to delete these emails.
    • Information that you provide by registering to use our site, subscribing to our service, posting material or requesting further services. This will be stored: on the website database, or MailChimp list. You have the right to withdraw consent at any time by deleting your account.
    • Information that you provide by filling in a newsletter request form on our site is stored on our website database. You have the right to withdraw consent at any time - unsubscribe at the bottom of the next newsletter.
    • If you contact us by email, we will keep a record of that correspondence. This will be stored: on our email system. You have the right to withdraw consent at any time by asking us to delete these mails.
    • Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access. This will be stored: on our Google Analytics account – see our Cookie Policy for further information.

    What we do with the information we gather


    We require this information to understand your needs and provide you with a better service, and
    in particular for the following reasons:

    Internal record keeping.
    We may use the information to improve our products and services.

    We may periodically send promotional emails about new products, special offers or other
    information which we think you may find interesting using the email address which you have
    provided.
    From time to time, we may also use your information to contact you for market research
    purposes. We may contact you by email, phone, fax or mail. We may use the information to
    customise the website according to your interests.

    Data Security
    We are committed to ensuring that your information is secure. In order to prevent unauthorised
    access or disclosure, we have put in place suitable physical, electronic and managerial
    procedures to safeguard and secure the information we collect online.

    Links to other websites
    Our website may contain links to other websites of interest. However, once you have used these
    links to leave our site, you should note that we do not have any control over that other website.
    Therefore, we cannot be responsible for the protection and privacy of any information which you
    provide whilst visiting such sites and such sites are not governed by this privacy statement. You
    should exercise caution and look at the privacy statement applicable to the website in question.

    Controlling your personal information
    You may choose to restrict the collection or use of your personal information in the following
    ways:
    whenever you are asked to fill in a form on the website, look for the box that you can click to
    indicate that you do not want the information to be used by anybody for direct marketing
    purposes.  if you have previously agreed to us using your personal information for direct marketing
    purposes, you may change your mind at any time by writing to or emailing us at DPO@tucoe.co.uk

    We will not sell, distribute or lease your personal information to third parties unless we have
    your permission or are required by law to do so. We may use your personal information to send
    you promotional information about third parties which we think you may find interesting if you tell
    us that you wish this to happen.

    You may request details of personal information which we hold about you under the Data
    Protection Act 1998. A small fee will be payable. If you would like a copy of the information held
    on you please write to TUCOE 4 Metropolitan Business Park, Blackpool, FY3 9LT.

    If you believe that any information we are holding on you is incorrect or incomplete, please write
    to or email us as soon as possible, at the above address. We will promptly correct any
    information found to be incorrect.

    IP addresses

    We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns and does not identify any individual.

    Cookies

    Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

    Where we store your personal data

    The data that we collect from you may be transferred to, and stored at, a destination outside the European Union ("EU"). It may also be processed by staff operating outside the EU who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of energy contracts, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

    Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

    Uses made of the information

    We use information held about you in the following ways:

    • To reply to your enquiries.
    • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
    • To allow you to participate in interactive features of our service, when you choose to do so.

    If you are an existing customer, we will contact you by phone, e-mail or SMS with information about energy services

    You have the right to withdraw consent at any time.

    Disclosure of your information

    We may disclose your personal information to members of our company, its subsidiaries and colleagues where appropriate.

    Your rights

    You have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.  You can also exercise the right at any time by contacting us using our usual methods.

    Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

    If you believe that we have done something wrong by not complying with GDPR please contact us in the first instance to make a complaint for which we aim to resolve. Should you not be happy with this resolution, you do have the right to lodge a complaint with the supervisory authority, the Information Commissioner's Office.

    Access to information

    GDPR gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £5 to meet our costs in providing you with details of the information we hold about you.

    Changes to our privacy policy

    Any changes we may make to our privacy policy in the future will be posted on this page.

    Contact

    Questions, comments and requests regarding this privacy policy are welcomed and should be sent tothe Data Protection Officer email: DPO@tucoe.co.uk


    Tucoe.

    The Utility Centre of Excellence Ltd. is registered in England & Wales with Company Number 10615759
    Registered Office – 112 Urmston Lane, Stretford, Manchester, England, M32 9BQ